This Privacy Policy explains how we collect, use, and protect information when you use our review management platform, website, and related services (the "Service").
If you do not agree with this policy, please do not use our Service.
1. Information We Collect
We may collect the following types of information:
A. Business Information
Business name, address, phone number, email
Login credentials
Payment and billing details
B. Customer Information Provided by You
You may upload or connect customer lists, including:
Names
Emails
Phone numbers
Appointment or transaction history
You confirm you have permission to share this data with us.
C. Usage Data
IP address
Device type
Browser information
Pages visited
Actions within the platform
D. Communications
We may store emails, chat messages, and support requests you send to us.
2. How We Use Information
We use information to:
Provide and improve our Service
Send review requests and reactivation campaigns on your behalf
Generate AI review responses
Provide customer support
Process payments
Prevent fraud or abuse
Comply with legal obligations
We do not sell your personal data.
3. Customer Communications
Our Service may contact your customers via email, SMS, or other channels you authorize.
You are responsible for:
Obtaining consent from customers
Providing opt-out options
Complying with applicable laws including TCPA, CAN-SPAM, and privacy regulations
We act as a service provider on your behalf.
4. Third-Party Services
We may use third-party providers such as:
Payment processors
Email and SMS providers
Cloud hosting services
Analytics tools
Review platforms and social media integrations
These providers may process data only to provide their services to us.
We are not responsible for the privacy practices of third-party platforms.
5. Data Retention
We retain data as long as needed to provide the Service or comply with legal obligations. You may request deletion of your account data at any time.
Some data may remain in backups for a limited period.
6. Data Security
We use reasonable technical and organizational safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to:
